I also ordered the "Elsa & Anna" dolls.I was utterly shocked when I received them!!!
Honestly, they looked & were packaged like something from the 99cent store! They definitely weren't worth any more than that. I did contact NCrowd by email & sent them photos of how they were mailed, packaged & the dolls. I got a reasonably timed response, along with an apology & a NCrowd credit for the full amount.
I am satisfied with the outcome, although I would have much rather had the "real" dolls.
I have made other purchases from NCrowd & with the exception of 1 other item, I have been happy with what I have received.
I liked: Quick resolution.
I didn't like: Delivery time was too long, Product quality was garbage.