I paid for 2 x 2 night stays at a selection of hotels across the UK. I received the initial voucher immediately.
On this voucher it stated that I would receive a separate email within 3 days enabling me to redeem the deal. It never came. After over two weeks of painfully slow corresponding ( via email as you can no longer call them ) I finally asked for my money back. They then had the cheek to give me a store credit as to quote " I was not able to use the vouchers issued".
I WAS NEVER ISSUED ANY VOUCHERS !! I had to then email them back insisting on a refund and they did so.
Short story - DO NOT USE. THEIR CUSTOMER SERVICE IN AWFUL
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